If you want to refund the money, start by verifying that the item you wish to return is eligible by reviewing Walmart's return policy.
Refunds will be issued when returning items to Walmart.com using your original payment method. Outbound shipping charges may not be refunded. Debit and credit card refunds will take up to 10 business days. The refund will be processed onto a Walmart shopping or gift card if the original card is unavailable. If you cancel an order before it ships, the authorization hold on your payment method will be released. If the item has already shipped, the order cannot be canceled, but you can still return the item for a refund through Marketplace.
Where can I get Return Labels for Online Orders?
You'll receive an email with the return label when you initiate a return. You can print this label directly from the email or your Purchase History. Follow these steps to print your label:
- Go to your Purchase History.
- Select the item you want to return.
- Start a return.
- Choose the items and the reason for the return.
- Select refund or replacement.
- Add optional comments and save.
- Choose the return method.
- Review and print.
If you're returning more than one item, repeat the steps.
Available Return Methods
There are four methods to return items. The available options will be displayed when you start your return:
- Return to a Walmart store. Either print the barcode or take your return email to the store.
- Pickup schedule. Schedule a pick-up from the delivery location. (Repackaging is required);
- Return by mail. Print the return label, attach it to your package, and drop it off at USPS or FedEx. (Repackaging is required).
Contact customer care if your item is oversized or can't be taken to your local carrier.
Refund Timelines
Please note the following processing times for different payment methods:
| Type | Time |
|---|
| Credit/Debit Card | Up to 10 business days |
| Pre-Paid Credit/Debit Card | Up to 30 business days |
| Walmart Gift Card | Up to 3 hours |
| PayPal | Up to 30 business days, depending on your financial institution |
| EBT/SNAP Card | Up to 3 hours |
| Healthy Benefits Plus OTC Card | Up to 5 business days |
| Affirm | Up to 5 business days |
| Third-Party Gift Card | Up to 10 business days, can be longer if linked to an international bank |
| Refund Credit | Up to 3 hours |
